FREQUENTLY ASKED QUESTIONS
We strive to ensure that all product images accurately represent the items we sell. However, images are often for illustration purposes and may not show the exact item you will receive.
Because many products are produced in batches or may have slight variations, colors, finishes, or minor details can vary slightly from what is shown on your screen. Lighting, display settings, and natural material differences can also affect appearance.
For the most accurate information, we recommend reviewing the product description and specifications, as these provide the best details on what’s included.
If you ever feel the item you received doesn’t match its description, please contact us—we’re here to help.
Your sales receipt is provided at the time of purchase. If you placed an order online, a copy of your receipt will be sent to your email.
If you created an account, you may also be able to view your order history and receipts by logging into your account.
If you can’t find your receipt, please contact us with your purchase details—we’ll be happy to assist.
Items can be returned within 14 days of purchase with a valid receipt. To be eligible for a return, products must be unused, in their original packaging, and in resalable condition.
Returns can be made in-store or by contacting us for return instructions if purchased online. Please note that return shipping costs are the responsibility of the customer.
For full details or assistance, feel free to reach out—we’re happy to help!
We do our best to restock popular items whenever possible. However, restocking depends on supplier availability, seasonal demand, and product type, so not all items will return once sold out.
If an item you’re interested in is out of stock, we recommend checking back soon or contacting us—we’re happy to let you know if a restock is expected or suggest similar alternatives.
We currently ship orders within Canada. Shipping availability and rates may vary depending on your location and the size of the items.
For large or oversized products, shipping options may be limited. Please contact us if you have questions about delivery to your area—we’re happy to help find the best option.